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Privacy at Narwhal Thai Table

What we collect when you book a table, chat with Aileen, join Narwhal Rewards or simply browse — and what we do with it. The short version: we use it to run the restaurant, and we do not sell it.

Last updated: November 11, 2026

Who we are

Narwhal Thai Table is run by Narwhal Hospitality LLC, 19072 Beach Blvd Ste A & B, Huntington Beach, CA 92648. This page covers narwhalthaihb.com and the details you give us when you book or ask something by phone.

What we collect, and why

  • Reservations. Whether you use the form, ask Aileen in the chat or call: your name, phone number, email address if you give one, the day, time and party size, the occasion and any note you add. We use them to hold and confirm your table, to reach you about that booking, and to recognise you when you come back.
  • Messages and catering requests. Your name, how to reach you and what you tell us, so the team can answer.
  • Chat with Aileen, our AI host. Aileen is an AI, not a person. What you type is sent to our AI provider to write the reply, and we keep a short log of recent questions and answers to check that the information given is right. Please do not type card numbers or anything sensitive into the chat. If you open the chat from the QR card on a table, it knows that table’s number; if your phone offers your location, it is checked once, on your device, to confirm you are at the restaurant, and it is not stored.
  • Narwhal Rewards. Your mobile number (it is your account), the one-time code that confirms it, your points and visits and, when you add a visit, the last four digits of the card that paid — only to match you to the right bill. If you allow it, your location is used once to show the bill for your table; it is not stored. Marketing texts are sent only if you tick that box.
  • Online orders. Orders are placed on Toast’s ordering page, which runs under Toast’s own privacy statement. Payment details never pass through our website.
  • Browsing. Like most websites, our host records technical data — IP address, browser type, the pages requested — to keep the site secure and working. We use Google Analytics to see which pages are visited, and Google Ads conversion measurement to see when an ad leads to a tap on “Order Online” or on our phone number.
  • On your own device. The site saves a few preferences in your browser: the language you were offered, your accessibility switches, a promotion you closed, your Rewards sign-in. Clearing your browser data removes them.

Who helps us handle it

We rely on a small number of service providers, who handle the information only to provide their service to us: Netlify (website hosting, form delivery and storage), Google (our email and files, Analytics, Ads and the map), Anthropic (the AI behind the chat), Supabase and Twilio (Narwhal Rewards and its text messages), Toast (ordering and the restaurant’s point of sale) and Vercel (the team’s own app, which receives booking alerts).

Some content is loaded straight from other companies — the Google map, and the YouTube, Instagram, TikTok and Facebook posts on our media page. Those companies may collect data under their own policies when that content loads.

What we do not do

We do not sell your personal information, and we do not give or sell your contact details to other companies for their own marketing. Mobile numbers and text-message consent collected for Narwhal Rewards are never shared with third parties or affiliates for marketing or promotional purposes.

Text messages

When you join Narwhal Rewards we text a one-time code to confirm your number. Marketing texts — up to four a month — are sent only if you opted in; consent is not required to earn points. Reply STOP to stop them at any time, or HELP for help. Message and data rates may apply.

How long we keep it

Booking and message records are kept while they are useful for running the restaurant, and the lists trim themselves: about the most recent 1,000 bookings and 1,000 messages, roughly 1,500 recent chat exchanges, and a guest book of up to 5,000 names with their contact details. Each night we also save a backup copy of these records, so a mistake cannot wipe them out; each copy is kept for 14 days and then deleted. A Rewards account stays until you ask us to close it.

Your choices

  • See, correct or delete. Ask us what we hold about you, to correct it, or to delete it: email welcome@narwhalthaihb.com or call (714) 378-6003. Tell us the name and the phone number or email you used, so we can find the right record.
  • Texts and email. Reply STOP to any Rewards text. For email, reply to any message from us and ask us to stop.
  • Analytics. You can block Google Analytics with Google’s opt-out add-on or your browser’s privacy settings. Our site does not currently change its behaviour in response to a browser “Do Not Track” signal.
  • California residents. You may ask us for the details above at any time. We do not sell personal information and do not disclose it to third parties for their direct marketing.

Children

The site is meant for adults booking a table or placing an order. We do not knowingly collect personal information from children under 13; if you believe a child has sent us theirs, tell us and we will delete it.

Changes to this page

If what we do changes, this page and the date at the top change with it.

Questions

Narwhal Hospitality LLC · 19072 Beach Blvd Ste A & B, Huntington Beach, CA 92648 · (714) 378-6003 · welcome@narwhalthaihb.com